Frequently Asked Questions (FAQs)

Check Image Clearing System

Can the check depositor still get the original check in case it is dishonored?

Yes, the original copy of the dishonored check shall be returned to the depositor with the reason for return stamped on it.

Can the depositor still re-clear a dishonored check?

The depositor of the dishonored check may re-clear it but there are some cases where the returned check can no longer be re-cleared, like when the check is dishonored for having been drawn against a “closed account.”

What are the benefits of implementing CICS?

  • Faster availability of funds to payees/beneficiaries
  • Faster feedback, allowing you to know whether the check is funded or not by the next business day
  • Improved security in deterring fraud and against loss or tampering of checks in transit
  • Wider checks presentment window within the business day as deposit cut-off may be extended
  • Faster turnaround time on service requests

What are the major changes that come with the shift to CICS?

  • With the implementation of the CICS, checks will have the following features as prescribed by the PCHC
  • Standardized length of 8 inches for both Corporate/Government and Private/Individual checks
  • A waiver that states I/We allow the electronic clearing of this check and hereby waive the presentation for payment of this original to (Drawee Bank)
  • Embedded mandatory security features
  • Checks with old features will only be accepted until JUNE 30, 2017, except for post-dated checks warehoused by the presenting banks until December 31, 2016.
  • Any check with missing information or alteration will no longer be eligible or acceptable for clearing, even if countersigned
  • The use of a check writer to affix the amount in the “amount in figures” line is no longer allowed unless the amount in words is written below it. 

What is this Check Image Clearing System?

Check Image Clearing Systems (CICS) is the new automated clearing system operated by the Philippine Clearing House Corporation (PCHC), where information on the check and its image are digitally captured by the Bank receiving the check deposit and presented electronically to the paying Bank. This eliminates the need to physically transport paper checks for clearing. 

What will happen to paid/honored checks?

Paid/honored checks will no longer be given back to the drawer/issuer and will just be kept by the presenting/collecting bank for a period of six (6) months. The drawer/issuer will be provided with the image reproduction of the paid/honored check in their monthly statement of account.

Why are we shifting to CICS?

Shifting to CICS is the initiative of the Banking Industry and PCHC with support from BSP.  It is primarily aimed at providing better service to the banking public.

This specifically aims to make the check clearing process faster, more efficient and secured. Its primary objective is to shorten the clearing cycle, making funds available the next banking day instead of the traditional 3 to 5 days. 

Dollar and Third Currency Fees and Charges

US$ Savings Account Transactions

Transaction

Fee

Inter Branch Deposit

$5.00 per transaction

Inter Branch Withdrawal

$5.00

Account Failing below minimum ADB* 

Closing Fee Within One Month From Opening Date

$10.00 per transaction

Dormant Account

  • Coverage - Accounts with no depositor-initiated financial transaction for two (2) years and failing below the required ADB
  • Collection - Monthly to start at the 5th year, reckoned from the last date of financial transaction

$0.50

Holding Period10 banking days

Withdrawal prior to expiry of holding period

¼ of 1% of the amount withdrawn

No. of withdrawals in a month & charges

No limit, No charge

Passbook Replacement (lost or damaged)P200.00

*Average Daily Balance

 

Inward GSRT

Bank Commission

Fee

FCDU

$5

Regular

$5 plus

DST P0.60/P200 of the applied amount

 

Outward GSRT

Transaction

Fee

FCDU

$15

Regular

    

$15 plus

DST P0.60/P200 of the applied amount

 

Inward Remittance from any bank

Settlement Mode

Fee

Bank Commission

DST

For credit to Peso account with LBP

P50.00

DST P0.60 for every P200

For credit to other local banks

    EPCS

    RGS

 

P120.00

P150.00 plus ad valorem*

DST P0.60 for every P200

For credit to regular Cash Card

P50.00

DST P0.60 for every P200

*Matrix for Ad Valorem

Transaction Value

Fee per Transaction

1.00 – 100.00

Free of charge

101.00 – 500,000.00

P5.00

500,001.00 – 1,000,000.00

P10.00

1,000,001.00 – 39,999,999.99

Ad Valorem Fee = Transaction Value x 0.00001 (round-off to the nearest Peso)

40,000,000 and above

P400.00

 

Clearing of US Dollar Checks

Transaction

Fee

FCDU and Regular

-within and outside New York

-15 banking days clearing period

$3.00 plus

DST(P3.00 per check for Regular)

Charge on Returned Check

$20.00 per check

Return check Advice

$1.00

 

US Dollar Demand Draft

Transaction

Fee

FCDU

$10.00

Regular

 

$10.00 plus

DST P0.60/P200 of the applied amount

 

EURO Demand Draft and Other 3rd Currency Demand Draft

Transaction

Fee

Euro

FCDU

€25.00

Regular

€25.00 plus

DST P0.60/P200 of the applied amount

Other Third Currency

FCDU

$15.00

Regular

 

$15.00 plus

DST P0.60/P200 of the applied amount

 

US Dollar Outgoing Telegraphic Transfer (OTT)

Transaction

Commission

Cable

FCDU Beneficiary

            Our

$15.00

$20.00

$10.00 

$10.00

Regular Beneficiary

             Our

$15.00

$20.00

P500.00

P500.00

Plus DST

P0.60/P200 of the applied amount

 

Third Currency OTT

Transaction

Commission

Cable

FCDU Beneficiary

            Our

$15.00 

$15.00

$10.00

$10.00

Regular Beneficiary

             Our

$15.00

$15.00

P500.00

P500.00

Plus

DST P0.60/P200 of the applied amount

 

Plus Corr Bank Charges for Both FCDU & Regular – OUR

Currency

Amount

EUR                        

GBP                           

JPY                       

AUD                           

SGD

CHF

Other Currencies                                       

45.00

13.00

5,500.00

24.00

30.00

24.00

US$30.00

 

LANDBANK VISA Debit Card

What is the LANDBANK Visa Debit Card?

The LANDBANK Visa Debit card is the new and innovative product by LANDBANK which allows you to purchase from over 30 Million Visa merchants withdraw from 1.9 million ATMs worldwide. The LANDBANK Visa Debit card replaced the LANDBANK ATM card which could only allow Philippine withdrawals and has no swiping facility.

Where can I avail of the LANDBANK Visa Debit Card?

Just open a savings or checking account at any LANDBANK branch and you can instantly get your LANDBANK Visa Debit card on the spot! For your convenience, LANDBANK can process and issue your card at the branch, which means no waiting or returning to the branch to get your card.

Where can I use the LANDBANK VISA Debit Card?

Like a credit card, you can now use your LANDBANK Visa Debit card in any merchant which accepts Visa. Apart from local merchants such as SM, Rustan’s, Mercury Drug, Petron, Robinson’s Supermarket, Starbucks and the like, you can use your LANDBANK Visa debit card in over 30 Million Visa accredited stores worldwide. Think of international brands such as Nike, Apple, Samsung, Shell, LV and you are sure that these stores will accept your LANDBANK Visa Debit Card.

Aside from using your Debit card to swipe, you can also use it to purchase goods online! Just like a credit card, one can just input the card details as asked on the online store such as iTunes, and the purchase will be completed in a matter of seconds.  So from now on, you can use your Debit card to purchase airline tickets such as Cebu Pacific or PAL and any international airline. You can also buy songs from iTunes or book at hotels from Agoda or buy cinema tickets from SM!

What are the benefits of using the LANDBANK Visa Debit Card?

The basic benefits are convenience, access and security. With your LANDBANK Visa Debit card, you can don’t have to bring cash which may be stolen from you. You can simply swipe to purchase and off you go! Previously, your ATM card could not purchase online but today you have access to millions of online stores worldwide. Also, you can now withdraw from millions of ATMs around the world.

What limits and fees apply?

These are the limits for the following transactions:

Type of TransactionMaximum Limit Per Card Per DayPurpose
Daily LANDBANK Visa Debit PurchaseP30,000In-store, online, phone, mail, and overseas purchases
Daily Cash WithdrawalP30,000ATM cash withdrawals here and overseas

 

Withdrawal and balance inquiry from LANDBANK ATMs is free but some fees and charges apply for the following transactions:

Annual Card FeeN/A
Card Renewal FeeFree
Lost/Stolen/Damages Card Replacement FeeP150
ATM International Balance InquiryP50
ATM International Cash WithdrawalP150

*Applicable fees may be charged for all International/Cross Border Transactions

 

People's Freedom of Information Program

1. What is Freedom of Information or FOI?
 
The Freedom of Information (FOI) Program is the Government’s response to the call for transparency and full public disclosure of information. FOI is a government mechanism, which allows Filipino citizens to request any information about government transactions and operations, provided that it shall not put into jeopardy privacy and matters of national security.
The FOI mechanism for the Executive Branch is enabled via Malacañang Executive Order (EO) No. 2, series of 2016 that LANDBANK has adopted under EO No. 125, s. 2016 or People's Freedom of Information (PFOI) Manual.
 
2. Who can make an FOI request?
Any Filipino citizen can make an FOI Request.
 
3. What information can I ask for through FOI?
InformationRequests can be made for information, official records, and public records, pertaining to government official acts, transactions, or decisions required by law, executive orders, rules or regulations to be entered, kept and made publicly available by the Bank.
 
4. Can I ask information relating to my account/s or of other clients of the Bank? 
No.  FOI requests only cover public information or records. 
 
As a financial institution, LANDBANK is governed by applicable laws and regulations to protect client information. Thus, we do not disclose any information without consent and proper authorization. 
 
All requested information shall be made publicly available once granted in order to cater similar or duplicate requests.
 
Should you want to request for information about your LANDBANK account, you may direct your request via this link or contact our Customer Care Center thru the following:
 
24/7 Hotline : (02) 405-7000 / 1-800-10-405-7000 (PLDT – Domestic Toll Free) 
eMail: customercare@mail.landbank.com
 
5. Where do I find public information or records about LANDBANK?
As part of our commitment to transparency and good governance, LANDBANK regularly post information in its website. Please visit this link
 
6. What if I don’t find the information I need in the transparency seal, how do I make an FOI request?
 
a) You may download the LANDBANK FOI Request Form
 
c) Accomplish the form and attach valid Identification
 
b) Submit it to the following: 
 
Any LANDBANK Branch or Office Nationwide 
eMail: customercare@mail.landbank.com
 
7. How long will it take before I get a response?
The standard processing time is fifteen (15) working days.
 
8. Can an Agency extend the processing time?
Yes. In some instances, we may need more time to review your request and thereby extend the processing time. Under such circumstances, we will inform you of an extension, which shall not be longer than twenty (20) working days.
 
9. How much does it cost to make an FOI request?
There are no fees to make a request. But a reasonable fee maybe imposed for necessary costs, including costs of printing, delivery, reproduction and/or photocopying.
 

Peso Fees and Charges

Regular Transactions

 

Type of Service/Transaction

Charges/Fee

Over-the-Counter (OTC)

Inter-branch Deposit/Withdrawal/Check Encashment (for inter-regional transactions only)

  • P10,000 and below
  • Above P10,000

 

 

 

P 50.00
 P100.00

Passbook Replacement (lost or damaged)

P 200.00

Account failing below minimum Average Daily Balance (ADB)

Savings and Demand Deposit Accounts

  • Coverage  -  Accounts falling below ADB requirement for  two (2) consecutive month-end and every month-end thereafter
  • Collection  - Monthly to start at the end of the 2nd month

 

 

 

P 200.00 /month

Stop Payment Order (SPO) per request

P 100.00 /check

Returned Check

  • Penalty charge per returned check
  • Penalty charge for  Returned Checks and Other Cash Items (RCOCI)  

 

 P 2,000.00/ check

P 200.00 /day for every P40,000 amount of check or a fraction thereof

Dormant Account

Savings Deposit Account

  • Coverage  -  Accounts with no depositor -initiated financial transaction for two (2) years and falling below the required ADB
  • Collection - Monthly to start at the 5th year, reckoned from the date of financial transaction.

Demand Deposit Account

•       Coverage  -  Accounts with no depositor -initiated financial transaction for one (1) year and falling below the required ADB

•       Collection - Monthly to start at the 5th year, reckoned from the date of financial transaction.

P 30.00 /month

 

 

 

P 30.00 /month

 

Easy Savings Plus (ESP) Account

  • Service fee in excess of two (2) withdrawals in a month

P 100.00 /withdrawal

LANDBANK Phone Access

  • Fund Transfer
  • Statement by Fax

 

P  25.00 /transaction
P 30.00 (maximum of 5 pages)

Electronic Money Transfer (EMT)

  • P20,000 & Below
  • Above P20,000
     
  • Documentary Stamp Tax (DST)

 

P 100.00
P100.00 + 1/8  of 1% in excess of P20,000
P 1.50

Printing and Reprinting of Bank Statements*

  • Government  - for transaction/s beyond  one (1) year
  • Private          -  for transactions beyond two (2) months

   *reckoned from date of request

 

P 20.00 /page

Bank Certification on Deposit Balances

(for all kinds of Bank Certification)

P 200.00

Bank Guarantee Against Deposit

P 400.00

 

Card Transactions

LANDBANK Cards

LVDC

Proprietary

RFID

E-Card/

Customized Cash Card

DSWD Cash Card

Other Proprietary Cash Card

Interbank ATM Withdrawal

10.00

10.00

10.00

10.00

10.00

10.00

Interbank ATM Balance Inquiry

1.00

1.00

1.00

1.00

1.00

1.00

ATM Fund Transfer

LANDBANK to LANDBANK

10.00

10.00

10.00

10.00

10.00

10.00

LANDBANK to Other Bank

25.00

25.00

25.00

25.00

25.00

25.00

Online Interbank Fund Transfer

25.00

25.00

25.00

25.00

25.00

25.00

ATM International Cash Withdrawal

150.00

Not Applicable

Not Applicable

Not Applicable

Not Applicable

Not Applicable

ATM International Balance Inquiry

50.00

Not Applicable

Not Applicable

Not Applicable

Not Applicable

Not Applicable

ATM Bills Payment

Free

Free

Free

Free

Free

Free

Card Replacement Fee

150.00

110.00

300.00

 250.00

100.00

150.00

PIN Reprinting/Replacement*

50.00

50.00

50.00

50.00

Free

50.00

Reactivation Fee

n/a

n/a

n/a

n/a

50.00

50.00

 * Excludes ATM account of GSIS Pensioners and CCT Beneficiaries

Checkbooks

Type of Checkbook

Fee

Personal Checkbook (Booklet of 50 pcs.)

300.00

Commercial Checkbook (Booklet of 100 pcs.)

600.00

MDS Checkbook (Booklet of 100 pcs.)

800.00

Manager’s Check

50.00

Gift Check

55.00

Continuous Form Check /

Other Customized Checks

Depends on MOA arrangements and design agreements

(as of 01 June 2018)

Safety Deposit Box (SDB)

Size

Rental Fee

a)     5”   x  5”  x 24”

₱1,000/year

b)     3”   x 10” x 24”

₱1,200/year

c)     5”   x 10” x 24”

₱1,400/year

d)     10” x 10” x 24”

₱1,800/year

e)     Any other size

For BBS Head Approval

 

Notes on SDB

1.     To avail of SDB, depositor must have account/s with total ADB of at least ₱200,000

2.     Rental Fee is waived if ADB is at least ₱1.0M at any time

3.     Deposit for SDB key of ₱2,000 regardless of size

4.    SDB contract is valid for two (2) years

LANDBANK ATM Card

What should I do in case that my LANDBANK ATM Card was lost or stolen?

To report a Lost/Stolen card you may:     

a. Visit your depository branch and submit a notarized affidavit of loss
b. Access your eBanking Account*

  • Land Bank Phone Access
    • Dial 405-7000
    • Press 2 - For More Land Bank Phone Access Services
    • Key in your ten-digit bank account number and four-digit telephone access number
    • Press 2 - Report a Lost/Stolen Card
    • Press 1 – To Continue
  • IAccess (Retail Internet Facility
    • Log in to your account via https://www.lbpiaccess.com.
    • Under Features click on “Report of Lost/Stolen ATM Card”
    • Select Account Number
    • Click “Next”
    • Confirmation/Card successfully tagged.

*If you are not yet enrolled in these facilities, please visit your depository branch.

c. Call our 24x7 Customer Care Center at 405-7000 (NCR) or PLDT Toll Free 180010-405-7000 and press 0 talk to a Phonebanker

What are the requirements for LANDBANK ATM Card replacement?

Kindly visit  your depository branch to request card replacement.
Please note of the following requirements:

  •     Notarized Affidavit of Lost
  •     Valid IDs
     

When is the expiration of my LANDBANK Cash Card?

Cash Card has a validity of 3 years subject to reactivation.

How can I apply for a Cash Card?

Cash Card is for institutional (corporate) accounts only. It is not a deposit account. It is only use for corporate credits like employee benefits, loans, pensions, payroll credits, commissions  of agents/sales personnel. Reimbursements, allowances, bonuses. Fund Remittances, Employees Identification Card, Collection Mode for Merchants.

How can I reactivate my LANDBANK Cash Card?

Kindly visit your servicing Land Bank branch for card reactivation.
Please bring with you your Cash Card and Valid IDs

Card Reactivation Fee: P50.00

How will I know my Joint account Indicator (JAI)?

JAI means Joint Account Indicator - "0" for single/individual account, "1" or "2" for joint account.

LANDBANK VISA Credit Card

What should I do if I did not receive my monthly billing statement?

You may call our LANDBANK Phone Access hotline number (02) 405-7000, or PLDT domestic toll-free number 1-800-10-7000 to report non-receipt of your Billing Statement and also to get your latest statement balance.

You may also request for a copy of your Billing Statement through email at ccad@mail.landbank

Where can I request my monthly billing statement?

You may call our LANDBANK Phone Access hotline number (02) 405-7000, or PLDT domestic toll-free number 1-800-10-7000 to get your latest statement balance.

You may also request for a copy of your Billing Statement through email at ccad@mail.landbank.com.

How can I check my account balance?

You may call our LANDBANK Phone Access hotline number (02) 405-7000, or PLDT domestic toll-free number 1-800-10-7000 to get your latest statement balance and current outstanding balance.

 You may also send an email request through ccad@mail.landbank.com.

How can I find the status of my credit card application?

You may call our customer service number (02) 405-7275, 405-7281, 405-7282, Mondays to Fridays from 8am to 5pm to know the status of your application.

 You may also send an email request through ccad@mail.landbank.com.

How can I activate my LANDBANK VISA Credit Card?

To activate your LANDBANK Visa Credit Card, please call our customer service number (02) 405-7275, 405-7281, 405-7282, Mondays to Fridays from 8am to 5pm.

Where can I pay my LANDBANK VISA Credit Card?

Peso billings may be settled in any LANDBANK or Banco De Oro (BDO) branches nationwide.

Dollar billings may be settled in any LANDBANK branches nationwide. Payments may be made in dollar notes or its peso equivalent.

BDO may also accept payments for dollar billings provided payments are made in dollar notes only.

The following are the other payment facilities of LANDBANK Visa Credit Card (for Peso account only):

    1.  Phone Access - a banking facility which provides clients the convenience of making selected off-site bank transactions thru phone.

    2.  LANDBANK I-Access – is an internet banking facility which provides clients the convenience of making selected off-site bank transactions such as Account Inquiry, Fund Transfer, and Bills Payment, thru the internet.  For more information, please visit http://www.lbpiaccess.com.
 
    3.  ATM Bills Payment – is a payment facility thru LANDBANK ATMs nationwide.

    4.  Auto Debit Arrangement (ADA) - is an automatic debit from your LANDBANK savings/ current deposit account to be credited to your LANDBANK Visa credit card on your payment due date.

Cardholder may enroll in this arrangement by submitting a duly filled-out ADA form available at LANDBANK Visa Credit Card and in all LANDBANK branches nationwide.

Where can I report my lost/stolen LANDBANK VISA Credit Card?

To report a lost or stolen LANDBANK Visa credit card, please call our customer service number (02) 405-7275, 405-7281, 405-7282, Mondays to Fridays from 8am to 5pm, or the 24-hour BDO lost card hotline number (02) 840-7499 or domestic toll free number 1-800-10-840-7499.