Grievance Redress Service – Environmental and Social Concerns

LANDBANK is committed to deliver quality service not just to our clients but also to their communities. This Grievance Redress Service (GRS) enables us to promptly provide resolution to environmental and social concerns involving our funded projects.

WHAT: The GRS is an avenue for you to communicate your comments, queries, issues, and complaints regarding environmental and social aspects and impacts of LANDBANK-financed projects.

WHO: All project-affected parties (individuals, groups, communities) can file a complaint. Please note that anonymous complaints will not be entertained. The identity of complainants will not be disclosed without their consent.

HOW: Each project has its own established procedure for resolving issues. Before addressing your concerns to LANDBANK through the GRS, be sure to first check the grievance redress mechanism (GRM) of the project in question. Only complaints that have gone through the project-level GRM will be accommodated, unless a reasonable explanation is given.

                               

                       Step 1. Review and follow the procedures in the project’s GRM. If your complaint is unresolved or you find the outcome unsatisfying, proceed to Step 2.

 

                       Step 2. Accomplish this complaint form: 

Step 3. Send the completed and signed complaint form to LANDBANK – Environmental Programs and Management Department through any of the following:

 

Address: 27 F LANDBAK Plaza 1598 M.H. Del Pilar cor Dr. J. Quintos St., Malate, Manila, Philippines

                                   Email: lpb.epmd@mail.landbank.com

Fax: (+632) 5288484