The Land Bank of the Philippines (LANDBANK) is ramping up its digital transformation efforts this year to streamline operations and deliver top-notch customer experience.
Since assuming leadership in May 2023, LANDBANK President and CEO Lynette V. Ortiz has prioritized the adoption of new technologies across the Bank’s operations to elevate customer convenience and accessibility to financial services.
“We are heavily investing in enhancing our digital infrastructure to ensure seamless service delivery across our online banking channels and traditional touchpoints. Our priority remains steadfast in delivering solutions and exceptional service to our valued customers,” said President and CEO Ortiz.
This year, LANDBANK aims to reduce over-the-counter transactions in its branches by encouraging customers to maximize the Bank’s digital banking channels. These include the LANDBANK Mobile Banking App, the iAccess online retail banking channel, and the Link.BizPortal web-based payment channel for retail clients.
The Bank targets to onboard additional government agencies, local government units (LGUs), private merchants, and other qualified institutions as billers in its digital channels, enabling more customers to make direct online payments.
LANDBANK is also poised to intensify its marketing efforts to encourage wider digitalization adoption among institutional clients. Digital solutions include the eMDS internet facility for national government partners, the LBCS electronic bulk disbursement facility, and the weAccess corporate internet banking platform.
As part of LANDBANK’s phygital strategy, selected branches across the country will implement an automated queuing management system with a teller interface to further cut processing time for over-the-counter transactions. The next phase of this project will allow customers to set appointments via an online pre-booking facility before visiting the branch.
LANDBANK has been implementing since 2018 the Digital Onboarding System (DOBS), which has helped simplify the account enrolment process and reduced the account opening time of customers from 45 minutes to 15 minutes or less.
Starting April of this year, interested customers may also open a LANDBANK account without visiting a branch through the new straight-through account opening feature of the LANDBANK Mobile Banking App. This will provide customers instant access to the Bank’s digital services, such as fund transfers, bills payment, e-commerce transactions, and cardless withdrawals.
For LANDBANK loan availers, the state-run Bank will likewise introduce innovative online lending platforms that will cater to LGUs and Micro, Small, and Medium Enterprises (MSMEs). These platforms will allow borrowers to apply for loans anytime, anywhere and enjoy a more streamlined loan process.
LANDBANK assures its clients that it will continue to invest in both technological solutions and human resources to proactively secure its systems and infrastructure.
“Ensuring data security and privacy is likewise a top priority for us at LANDBANK. We are implementing multi-layered security controls in our systems to provide safe and frictionless solutions for our customers,” said President and CEO Ortiz.
The Bank continues to remind and educate clients on cybersecurity best practices by consistently sharing security and anti-fraud tips on its social media channels. These include the “Cyber Sigurista” campaign that utilizes various hashtags like #SafeModeMonday, #FraudFreeFriday, and #ScamAlert to raise awareness about emerging online scams and other fraudulent activities.
ABOUT LANDBANK
LANDBANK is the largest development financial institution in the country promoting financial inclusion, digital transformation and sustainable development to benefit Filipinos. It is committed to provide responsive and meaningful services beyond banking, while leveraging on innovative technology for safe, convenient, and accessible digital banking solutions.
LANDBANK shines with dual honors at PDS Awards
LANDBANK bags two awards at the Philippine Dealing System (PDS) Annual Awards Night in recognition of its contributions to advancing the Philippine capital market. (Right photo) Accepting the awards on behalf of LANDBANK are Senior Vice President Gonzalo Benjamin A. Bongolan (2nd from left) and Assistant Vice President Glenn R. Aguda (3rd from left), presented by PDS Group President Ramon S. Monzon (leftmost) and PDEx President and CEO Antonio A. Nakpil (rightmost). MAKATI CITY, Philippines—Highlighting its growing contribution to advancing the Philippine capital market, LANDBANK was honored as one of the top-performing institutions at the 2025 Philippine Dealing System (PDS) Annual Awards Night. The state-run bank clinched 3rd place in the Top 5 Corporate Issue Managers/Arrangers – Bank Category, in recognition of its vital role in facilitating the issuance of corporate fixed-income securities in 2024. The award honors institutions that led or arranged the largest volume of listed corporate securities offered during the year. The Bank also ranked 4th among the Top 5 Fixed-Income Brokering Participants, highlighting the Bank’s strong presence in the fixed-income market and significant contribution to overall trading volume by face amount. LANDBANK Senior Vice President Gonzalo Benjamin A. Bongolan and Assistant Vice President Glenn R. Aguda accepted the awards on behalf of the Bank on 4 April 2025 at the Makati Diamond Residences. Since 2005, the PDS Group, comprising the Philippine Dealing System Holdings Corp. and its subsidiaries, has been recognizing outstanding performance, leadership, innovation, and contributions to the capital market through its annual awards. These accolades underscore LANDBANK's strategic role in deepening the local capital markets, in line with its broader mission of supporting agriculture and other key development sectors in driving inclusive and sustainable development. ABOUT LANDBANK LANDBANK is the largest development financial institution in the country promoting financial inclusion, digital transformation, and sustainable national development. Present in all 82 provinces in the county, the Bank is committed to provide accessible and responsive financial solutions to empower Filipinos from countryside to countrywide.
LEARN MORELANDBANK extends P1.3-B financing for Isabela Feed Mill Complex
ILAGAN CITY, ISABELA — LANDBANK has sealed a financing deal with Sagittarian Agricultural Philippines, Inc. (SAPI) to support the construction of the Isabela Feed Mill Complex, reinforcing its commitment to advancing the country’s agricultural sector. Under the partnership, LANDBANK will provide a P1.2 billion loan to partially fund the development of the 15-hectare feed mill facility in the country’s corn capital, plus an additional P100 million credit line to support SAPI’s working capital needs. Strategically located in this city to maximize Isabela’s abundant corn supply, the Feed Mill Complex will be leased to Charoen Pokphand Philippines Corporation (CPFPC), a leading food and agro-industrial company and a long-standing LANDBANK client. The project is expected to increase corn prices from P1.00 to P2.00 per kilogram, benefiting an estimated 97,734 small farmers across Isabela and neighboring provinces. “With this investment, LANDBANK reaffirms its commitment to modernizing the agricultural sector, empowering local farmers, and strengthening the country’s food security and support the agriculture value chain,” said LANDBANK President and CEO Lynette V. Ortiz. The loan and credit line signing ceremony was led by LANDBANK Northern Luzon Lending Group Head First Vice President Eduardo N. Reyes Jr. and Northern Isabela Lending Center Head Myra Myrtha M. Padolina, alongside SAPI President and CEO Jose Avelino C. Diaz and Corporate Secretary Atty. Danver Albert R. Arzaga. Also present as witnesses were City of Ilagan Mayor Josemarie L. Diaz, Vice Mayor Kyrill S. Bello, CPFPC Vice President Suchart Panparn, Assistant Vice President Darwin Lictawa, and LANDBANK Account Officer Honeylee B. Gomez. ABOUT LANDBANK LANDBANK is the largest development financial institution in the country promoting financial inclusion, digital transformation, and sustainable national development. Present in all 82 provinces in the county, the Bank is committed to provide accessible and responsive financial solutions to empower Filipinos from countryside to countrywide.
LEARN MORELANDBANK sees surge in digital banking usage in 2024
The LANDBANK Mobile Banking App (MBA) powered the Bank’s digital surge in 2024, logging 106.82 million transactions or almost double the previous year’s total of 55.2 million. LANDBANK recorded a significant increase in digital banking transactions in 2024, driven by the growing shift of customers to online banking services and the Bank’s sustained investments in enhancing its digital platforms. The Bank facilitated a total of 162.28 million digital transactions, marking a 67% expansion from 97.08 million in 2023, with a total value of ₱3.38 trillion, up 38% from ₱2.45 trillion. “Digital banking is not just about convenience—it’s about inclusion. Through our digital banking channels, we are empowering every Filipino to take control of their finances. Our goal is to make safe, reliable, and convenient banking accessible to all, especially our farmers and fishers, business owners, OFWs, and government agencies,” said LANDBANK President and CEO Lynette V. Ortiz. The LANDBANK Mobile Banking App (MBA) led the growth in the Bank’s total transaction volume, with a record 106.82 million transactions in 2024—nearly double the 55.2 million transactions recorded in the prior year. Through the MBA, users can perform a wide range of banking services, including fund transfers, bill payments, and investing in government securities. Among the App’s major enhancements last year was the straight-through account opening feature, which allows customers to open a digital account online via smartphones without visiting a branch. In terms of transaction value, the Bank’s corporate Internet banking platform, weAccess, recorded the highest volume at ₱1.36 trillion. This marks a 43% year-on-year growth from ₱952.14 billion in 2023. LANDBANK’s other major digital channels include iAccess, an online retail banking channel; Link.BizPortal, a web-based payment channel; Electronic Modified Disbursement System (eMDS), a facility for institutional clients and national government partners; and LANDBANK Bulk Crediting System (LBCS), an electronic bulk disbursement facility. The LANDBANK MBA was named the “Most Innovative Banking Application” at the 12th Annual International Finance Awards 2024 in Bangkok, Thailand. The Bank was likewise recently recognized as the “Best e-Banking Services Provider” and “Most Reliable Mobile Banking App Provider” at the World Business Outlook Awards 2025 by Singapore-based business magazine, World Business Outlook. Bringing banking closer to more Filipinos As part of its broader digital transformation agenda, LANDBANK continues to innovate how it brings banking services closer to more Filipinos—especially those in underserved and remote areas. LANDBANK began rolling out “phygital” branches in December 2024 that combine physical and digital services for a more streamlined, seamless, and delightful customer experience. These branches showcase a refreshed look, equipped with self-service machines, new queuing and tellering systems, meeting pods, and interactive zones. To further extend its reach, the Bank is ramping up its LANDBANKasama Program, which brings basic banking services to far-flung and underserved areas. By partnering with local cooperatives, associations, rural banks, LGUs, MSMEs, and private entities, the Bank empowers these community-based partners to serve as LANDBANKasama partners, providing services such as cash withdrawal, deposit, fund transfers, bills payment, and balance inquiry. LANDBANK is also pioneering cash-lite ecosystems in key areas, starting with the Province of Batanes. By promoting the use of digital payments and equipping local merchants, residents, students and LGUs with digital financial tools and skills, the initiative promotes the use of cashless transactions as a safer, faster, and more convenient way to manage daily financial needs—ultimately reducing reliance on physical cash and fostering a digitally inclusive local economy. With its digital strategy in full swing, LANDBANK remains committed to accelerating digital transformation and delivering enhanced customer experience across the country—anchored on its mandate to serve the agriculture sector, empower small farmers and fishers, and drive inclusive and sustainable national development for all Filipinos. ABOUT LANDBANK LANDBANK is the largest development financial institution in the country promoting financial inclusion, digital transformation, and sustainable national development. Present in all 82 provinces in the county, the Bank is committed to provide accessible and responsive financial solutions to empower Filipinos from countryside to countrywide.
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